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Postage & dispatch info

All orders start with £4 postage plus 50p extra for each additional item. Orders over £100 qualify for free postage. Orders are dispatched within 10 working days plus allow up to 5 days for postage. Overall allow 3 weeks to receive your order - please take this into consideration when ordering.

Terms & Conditions

Problems with Ordering?

If you have any issues with the ordering process, please email me at contact@mrssmithdesigns.co.uk as we can process your order this way, whilst we investigate and address any issues.

General Questions

I want an item of clothing you do not have, can you help?

I have reduced which items I offer on my site to make my site easier to navigate however I can still obtain pretty much any item of clothing so please get in touch.

I will email you pictures and information of the available options, you pick which item you want, leave the rest to me.

How much is postage?

Orders of £100 and over are eligible for FREE postage. Orders under this value will be charged at a set rate of £4.00, plus 50p for each additional item.

What forms of payment do you accept?

We use PayPal as a payment gateway, however its worth noting that you do not need a PayPal account to buy from us and you can use your debit card or credit card to pay for your order.

We also accept cheque payment, however please note we only create and dispatch your items once the payment has cleared, so this may increase the order timescales.

When will I receive my order?

All orders will aim to be dispatched within ten working days, although orders are often dispatched sooner. If there are any delays you will be informed.
Smaller orders will be posted with via Royal Mail so please allow up to 3 days for delivery. Larger orders and those that qualify for free postage will be sent via courier so please allow 5 days for delivery.

Often you will receive your items sooner but overall to be safe please allow up to 3 weeks for your items to arrive and take this time frame into consideration when ordering.

If you require your order quicker please get in touch prior to ordering. If the item is in stock it can sometimes be dispatched in as little as 1-2 days.

NEED SUPPORT

21 Lowden Avenue, Chippenham, Wilts, SN15 1LH
07506 364 657

Mrs Smith Designs is currently closed until 2018.


We are currently closed due to the upcoming arrival of  a new addition to the family.


We plan to reopen mid 2018.